FAQ

Have a question? Below you'll find answers to the most common inquiries. If you can't find what you're looking for, feel free to reach out to us at info@mollysatelier.com.

Shipping & Delivery

1. What is your shipping policy?
We offer free shipping within Australia on all orders, with no minimum purchase. Read more in our Shipping Policy.

2. Where do you ship?
We currently ship throughout Australia only.

3. What are your delivery times?
Orders placed by 6:00 PM (AEST), Monday to Friday, are processed within 2–3 business days. Once shipped, delivery within Australia typically takes 4–9 business days. Total delivery time is 6–12 business days.

4. How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number. More information is available on our Track Your Order page.

5. What if my package hasn't arrived or is lost?
If your order hasn't arrived within the expected delivery time, please first check the tracking information in your shipping confirmation email. Still no update? Contact us at info@mollysatelier.com and we will work with the carrier to find a solution.

6. What if my item arrives damaged or incorrect?
Please contact us at info@mollysatelier.com as soon as possible after receiving your package, including your order number and photos of the item and packaging, so we can make it right.

Refunds & Returns

7. How do I return an item?
Please email us at info@mollysatelier.com within 30 days of receiving your order to request a return. Items must be unworn or unused, in their original condition, with tags and in their original packaging. Read more in our Refund Policy.

8. How long does it take to process a refund?
Once we have received and inspected your return, we will let you know whether your refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

9. Who pays for the return shipping costs?
If you return an item because you changed your mind, the return shipping costs are paid by the customer. If your item arrived defective, damaged or incorrect, the return is free of charge for you.

Privacy

10. How do you protect my privacy?
All transactions and personal data are protected by SSL encryption, and we never see or store your full credit card number.

11. How is my data used?
Your data is used to process your order, provide customer support and, where you have agreed, for marketing. Learn more in our Privacy Policy.

Payments

12. What payment methods do you accept?
We accept American Express, Visa, Mastercard, Apple Pay, Google Pay and Union Pay.

13. What currency are payments processed in?
All transactions are processed in AUD (Australian Dollars).

14. Are my payments secure?
Yes. All transactions are protected with SSL encryption. Read more in our Payment Policy.

15. How will I know if my payment was successful?
After a successful payment, you will receive an order confirmation email. If you don't receive it, please check your spam folder or contact us at info@mollysatelier.com.

Contact Information

You can also reach us through our contact page.